đź“śPOLICIES AND RULES
XRUST.CO STORE POLICIES AND RULES (First published: July 16, 2023 · Last updated: December 21, 2025)
• Ranks are valid on all xrust.co servers. (GEMS top-up is not included. It is exclusive to a single server only )
• After using your kit with /kit, there is a 12-hour cooldown before it can be used again.
• Wipe cooldown: 3 hours (The mandatory waiting time to use your kit after a Rust wipe, necessary to maintain game balance and ensure fair play).
•  Lifetime Packages: "Lifetime" refers to the duration of the server’s operation. These packages remain valid only while the server is active.
Lifetime ranks and benefits are only valid as long as the server remains operational and the player complies with all community rules across our platforms — including our servers, Discord channels, Steam groups, and other affiliated services.
Violation of any of our general rules, such as cheating, harassment, toxic behavior, macro use, or attempts to undermine the integrity of our community, will result in the permanent revocation of all privileges, including lifetime packages. No refunds will be granted under any circumstances.
If a member of your team or clan is banned for reasons such as cheating or macro use, you may also face a temporary or permanent ban for associating with or playing alongside a cheater.
Who you choose to play with is important. Playing in coordination with rule violators makes you equally accountable. Shared bases, frequent teaming, and aiding banned players may all be grounds for disciplinary action, even if you did not personally commit the violation.
• GEMS are delivered instantly, can be spent in /shop and /vehicle where available items, vehicles, and prices may change or be removed at any time without notice, your GEMS balance can be viewed using /info, are sold as a one-time top-up per server (not a kit or rank), do not reset on wipes and carry over if a balance remains, are only valid on the selected server and cannot be transferred to other accounts, servers, or players under any circumstances, choosing the correct server is the buyer’s responsibility and server information should be verified via our Discord server info channel before purchase, and no refunds are provided.
• Future mandatory updates may cause issues with some of our plugins or kits. These are potential risks in online games. Rust undergoes a force wipe on the first Thursday of every month, typically at 7:00 PM UTC (2:00 PM ET), during which some system software changes and updates occur. These updates may cause temporary issues or conflicts with plugins and kits, and some rank features may become inaccessible. By completing your purchase, you acknowledge that you waive your right to use ranks and kits until these issues are resolved. You agree not to request additional package time, refunds, or compensation under any circumstances. If the resolution process takes longer than expected, admins may, at their discretion, provide limited assistance or information during such situations, though this is not guaranteed.
• If a player is banned from our servers or Discord channel for violating general rules (e.g., cheating, using macros, racism, offensive language, or exceeding server team limits such as violating solo, duo/trio, or max team restrictions), all rank privileges will be revoked permanently. All ban decisions are final, and no appeals will be considered for revoked privileges.
Additionally, any actions deemed harmful to the community, server reputation, or staff will also result in a ban. These include but are not limited to:
- Spreading false or defamatory statements about our servers, admins, or store features.
- Using inflammatory, derogatory, or abusive language targeting admins or other players.
- Deliberately attempting to provoke, incite, or create unrest within the community.
- Making baseless or excessive accusations about server features with the intent to harm the server’s reputation or brand value.
Such actions are taken seriously, and bans for these offenses will also result in the permanent revocation of rank privileges and other purchased features. Adherence to community guidelines, game rules, and general etiquette is mandatory to ensure a respectful and enjoyable environment for all players. All these rules are clearly outlined in the Rules section of our Discord channel.
• All payments are final and non-refundable. Any chargebacks or disputes will result in an automatic ban from our game servers, Discord servers, Tebex stores, and all of our gaming services. Even in the case of technical errors or issues, refunds are strictly not available as these are inherent risks of online services. By completing your purchase, you acknowledge and accept that such issues may occur and agree to wait for the resolution without requesting a refund or additional compensation. Additionally, no changes or modifications can be made to the transaction, and you fully accept all stated terms and conditions at the time of purchase.
For additional details about our payment provider's policies and terms, please refer to the Tebex Terms & Conditions.
Frequently asked questions:Â https://store.xrust.co/faq
For more information and support, please join our: https://discord.gg/xrust